Support & Assistance

EAN will host its annual congress in Helsinki, Finland from 29 June – 02 July 2024. However, content and features of the EAN Congress 2024 will also be available for participants joining virtually such as voting and polling via our Virtual Congress Platform.

Certainly, the EAN Congress 2024 will be live streamed from 29 June – 02 July 2024, aligning with the timing of the congress taking place onsite.

The content will remain available on-demand to all congress ticket holders from 29 June 2024 until 16 July 2024.

From 17 July 2024 onwards, it will only be available for EAN Individual members (Fellows of EAN, Full, Corresponding, Resident & Research and Student members)

Please mind that the Virtual Congress Platform contains the webcasts of last year’s EAN Congress until 2 months before the EAN Congress 2024 starts. Therefore, to review the programme already before that, you can find the Congress Programme Planner here.

You can already add your favourites to your personal programme here, which will be seemlessly transitioned into the new Congress Platfom. Livestreams and webcasts will only be available when logging into the Virtual Congress Platform.

Rest assured that all session livestreams will be transformed into on-demand lecture webcasts only on the EAN Virtual Congress Platform (www.eanvirtualcongress.org) within 24 hours after the session concludes.

To participate in the virtual congress, you will require a stable internet connection, your computer/laptop, a headset/headphone, and a valid registration linked to your MyEAN account.

Note that an onsite registration also includes access to the virtual congress.

EAN booth will be available both onsite and on the Virtual Congress Platform.

EAN organises business meetings for every EAN Scientific Panel. Further information and invitations will be provided by the EAN Scientific Department directly to all panel members as soon as possible.

A smartphone is essential for accessing the full range of features offered by the EAN Congress including voting, polling, Q&A, and evaluation for certificates.

Yes, and Hands-on Courses (HoCs) take place in a dedicated HoC Room with workstations for smaller groups who attend parallel by rotating to each presenter of the course.

Live demonstrations with screening machines and/or diagnostic programmes are the core of these courses. 

Hands-on Courses are not included in the registration fee. Each Hands-on Course is limited to 60 participants and on a first-come, first-served basis.

If you wish to participate, tickets can be purchased during the registration process as an additional session or onsite, if still available, at the Self-Registration Desk for a fee of €50.

IMPORTANT: HoC sessions are only available at the congress onsite and will neither be livestreamed nor recorded.

Yes, and Case-based Workshops (CbWs) take place in a dedicated CbW room with workstations for smaller groups and are facilitated by experts in the field. 

Case-based Workshops are included in the registration fee. Each Case-based Workshop is limited to 60 participants and on a first-come, first-served basis. 

If you wish to participate, you may proceed directly to the session room. We recommend arriving 15 minutes prior to the session. 

IMPORTANT: CbW sessions are only available at the congress onsite and will neither be livestreamed nor recorded. 

These sessions (IaS) are held live and are open for all participants. Presenters show patient cases and ask the audience to actively participate in the process. Through an interactive voting system via your smart phone, the opinions of participants will be collected, displayed and discussed immediately.

Brain Challenge is an interactive learning session in a format of quiz questions. Two teams, a local team and an international team, will compete against each other to win the Brain Challenge by providing the correct answer to 16 case presentations. The audience can silently participate via an interactive voting system on their smartphone. The results will be displayed after each case.

Our technical provider will invite you to upload your pre-recorded presentation via a personalized link. Carefully observe and follow the instructions given. Accepted abstracts will be published in the European Journal of Neurology, and the corresponding abstract presenters must be registered for the congress. Not registering in time risks the omission of your accepted abstract from the Congress Programme.

Yes, the presenting author must complete congress registration. The registration deadline for abstract presenters is the day of the Early Registration Deadline. Not registering in time risks the omission of your accepted abstract from the Congress Programme.

The Abstract Book 2024 will be published online once the embargo on all accepted abstracts is lifted. Please note that there will be no printed version of the abstract book available in an effort to reduce our carbon footprint.

The abstract book can also be found on the EAN Virtual Congress platform, as an online supplement to the European Journal of Neurology.

Please note that the embargo on all abstracts will be lifted officially on Friday, 28 June 2024, 18:30 CEST. This is when the European Journal of Neurology will release all accepted abstracts on the EAN Congress website and the publisher’s website.

If you would like to withdraw your abstract, contact abstracts@ean.org as soon as possible. Withdraw your abstract from the abstract book until 16 March 2024 at the latest. Withdrawal from the online database is always possible.

Do you have more questions about Abstracts? Please go to FAQs and Guidelines

If you haven’t already, create a MyEAN account and provide correct and updated information for your profile. If the registration is open, then log in to your account and go to ‘Events’ to begin.

If you wish to become an EAN Individual Member and benefit from reduced registration fees, please use the Membership Finder to find out the most suitable membership type for you.

Submit your complete membership application via your MyEAN user account and await approval of your membership, be aware that this may take up to 10 working/business days. Once approved, you can start your congress registration and benefit from the reduced member registration fees.

If you are going to apply for membership or have already applied and are waiting for your membership to be approved, please wait until your membership application is approved before you register for the congress.

Please log in to your MyEAN account. Then, click ‘Events’, ‘My Registrations’ and on this year’s congress. In the top right corner, click on the Do Payment button and select your preferred payment method to complete your registration.

If you can only see ‘Group Registration’, this can either mean you have already initiated an individual registration, but your existing registration is not yet complete or someone else has registered you.

To check, please log in to your MyEAN account. Then, click ‘Events’ and ‘My Registrations’. On the same line which shows this year’s congress, you should be able to see the payment status of your order. If it shows ‘Paid’, then your registration is complete. If ‘Pending’ is shown, click on it to proceed with payment. If ‘Group’ is shown under registration type, then a third party tried to/has already registered you.

If you are registered by someone else, please make sure you have a MyEAN account and update your personal information on your profile. Your name, city, country and prescriber status will be displayed on your congress badge; therefore, we kindly ask you to make sure that these pieces of information are correct.

Once updated, please provide your registering person your email address which is linked to your MyEAN account.

As a registering person, you will need your own MyEAN account. Please create an account using your own name and email address. In addition to your own MyEAN account, please make sure all your participants have their own MyEAN account as well as they will eventually need one. If they already do or once they have created an account, all you need is their email address which is linked to their MyEAN account.

Please note that it’s very crucial for each participant to have a MyEAN account so that they are able to receive their QR code for badge printing, evaluate sessions, receive certificates and CME credits and access on-demand session webcasts.

We kindly ask you not to create an account with your own email address but with the name of your participant as this will prevent your participant from having access to the virtual platform.

Please contact registration(at)ean.org.

As a registering person/group leader, if your list of participants is not yet finalised or not all your participants have a MyEAN account, you may purchase a group ticket for the price of €862 by 24 April 2024 and €967 after 24 April 2024 per group member. The required minimum number of tickets is 5 while the maximum is 150 per group.

If you need more than 150 tickets, feel free to create another group.

Please log in to your MyEAN account, click ‘Events’ and ‘My Registrations’, and select your group under ‘My Registered Groups’ for this year’s congress. Now, enter your participants’ email addresses and add them to your group.

Please note that the email address you enter must be linked to the participant’s MyEAN account. Otherwise, the system will not be able to recognise the email address you have entered.

Discount codes are available for individual registrations only and NOT for group registrations.

During the registration process, you will be asked to enter a billing address. If the address differs from your contact information, please select an alternative billing address and insert the information of the third party.

Please log in to your MyEAN account. Then, click ‘Events’ and ‘My Registrations’. On this page, you should see the payment status of your registration: pending or paid. Then, click on this year’s congress. If successfully registered, you will be able to see your registration type as well as your badge retrieval method in case your registration is an onsite registration.

Please log in to your MyEAN account. Then, click ‘Events’, ‘My Registrations’ and on this year’s congress. If the field Badge Retrieval is blank, then you are registered for the virtual congress. If this field says either Pre-Print by EAN or Onsite Print, then you are registered for the onsite congress.

It’s possible that you may have more than one MyEAN account. Please check if your account you are logged in to is the account with valid EAN membership. If you would like your accounts merged, contact registration@ean.org.

To be eligible for a student ticket, you must have active EAN student membership. Otherwise, the student ticket is not available to you.

If needed, you can request a visa letter via your MyEAN account. Please log in and click ‘Events’ and ‘My Registrations’ Then, click on this year’s congress. On the next page, click on the button ‘Request Visa Letter’.

The visa letter can only be requested once through the MyEAN platform; we kindly ask you to make sure that all information provided is correct! Also, note that the visa letter can only be requested upon a paid registration.

No, EAN only issues a visa letter for registered participants attending onsite.

The QR code only works when scanned with our software at the congress venue.

For individual participants: You will receive an email with a QR code which you will need for printing your badge at the congress venue.

For group members: Please log in to your MyEAN account. Then, click ‘Events’, ‘My Registrations’ and on this year’s congress. If the field Badge Retrieval says Pre-Print by EAN, please get in touch with your group leader as this person will be collecting your badge from EAN for you. If the field says Onsite Print, you will receive a QR code which you will need for printing your badge at the congress venue.

No, it is not possible to transfer your individual registration.

Be aware that some sessions might be taking place at the same time and are therefore mutually exclusive. In that case, only one of the sessions happening concurrently can be selected and the rest will be greyed out. In other words, if one of these sessions are already chosen, the others cannot be selected.

Additional sessions are only available to those with an onsite congress registration. In case you have registered with a virtual interactive ticket, there are no sessions shown as these are not available to those attending virtually.

Please note that additional sessions can only be selected on an individual basis; a group leader cannot purchase these sessions on behalf of their delegates.

In case you would like to upgrade your previously purchased virtual interactive registration to an onsite registration, please contact registration(at)ean.org with indication of your order number (O-R-XXXXXX).

Please note that an onsite registration already includes virtual interactive access and cannot be changed to a virtual interactive ticket!

If you become a member of EAN after you have registered for the congress, please note that a partial refund for such a case is not possible.

You can request for a cancellation of your congress registration via the MyEAN platform. Please log in to your MyEAN account. Go to ‘Events’ and click ‘Change Request’.

Please specify your request and proceed by selecting the corresponding registration. Kindly note that change requests take up to 3 working days to be processed in accordance with the Terms & Conditions.

EBN Exam participants receive special discounts for the EAN Congress Helsinki 2024:

• Participants will receive a 20% discount.
• Examiners will receive a 10% discount.

The discount codes will be distributed by EBN administration. Please also consult the EBN website.

• General Queries: headoffice(at)ean.org
• Abstract: abstracts(at)ean.org
• Registration: registration(at)ean.org
• Membership: membership(at)ean.org